As a Wilderness Medicine Canvas Admissions Officer you will serve as the frontline support for over 25,000 students annually participating in two to ninety day wilderness medicine courses around the world. In this role you will provide direct support for students participating in remote learning programming and general enrollment, payment, scholarship & financial aid, academic credit, and certification support to students. Your daily tasks will include heavy phone and email correspondence for Canvas support and additionally administrative tasks.
Key Logistical Points:
Location: Headquarters, Lander WY
Start Date: September 3, 2024
Benefits: This position is eligible for Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending account, Life Insurance, Accidental Death and Dismemberment Insurance, Long Term Disability, Employee Assistance Program, Paid Time off, 403(b), 403(b) contribution, and more.
Questions: Please contact peopleteam@nols.edu
What does a Canvas Admissions Officer do?
This role is in our Wilderness Medicine Admissions team and will be involved in the following activities:
Provide marvelous customer service to all stakeholders by phone, email, & chat.
Provide learning management system (LMS) support to internal and external audiences.
Assist students in finding the appropriate course; processing enrollments, cancellation, transfers, payments and refunds.
Verifying eligibility
Bolster student, sponsor, and faculty relations with the admissions department.
Perform data entry, maintaining excellent data integrity and accuracy.
Collaborate with the NOLS Finance Team to resolve outstanding balance issues.
Process continuing education and fellowship credits.
Provide reports, course summaries and payment to accrediting agencies.
Please note this list is not inclusive of all duties and responsibilities, but rather covers the more frequent tasks of the role
What makes a great Canvas Admissions Officer at NOLS?
We are looking for people who share our values and are keen to learn and develop their expertise. We are looking for candidates with the skills listed below. We expect to provide training and development support in some of the areas.
Enjoy working in a collaborative team environment.
Experience with remote learning platforms like Canvas.
Excellent judgment and discretion to make autonomous decisions.
Commitment to providing high quality customer service.
Eye for detail and the ability to maintain data accuracy and integrity.
Exemplary communication skills and a passion for inclusive practices.
Preferred skills
Experience working with learning management systems.
Technical competency to manage online resources including learning management systems.
Experience with reservation or booking softwares, VoIP phone systems, and Google and/or Microsoft Suite will be beneficial to the successful candidate.
In your first 6 months, you will:
Integrate into our team, gain competency of daily tasks, expand existing skills, complete daily tasks efficiently, participate in ongoing training, help improve systems and processes, interact with all stakeholders, provide customer support and exemplary customer service.
The above duties should not be considered an exhaustive list; other responsibilities may be required.
Who are we and what can we offer you?
NOLS is a nonprofit global wilderness school that seeks to help people step forward boldly as a leader. We believe that anyone can be a leader; it is our role to provide the environment and training to help people discover their full potential. We do that in classrooms close to home and in remote wilderness areas around the world. We are an organization with heart, expertise, and wildness, and these qualities help us support powerful, authentic experiences.
NOLS really is a great place to work:
We have locations in seven U.S. states, and six countries; and courses in all 50 U.S. states and over 10 countries.
All employees can benefit of free outdoor equipment "Rental" at our various locations
We have fantastic employee discounts on top outdoor gear brands
We offer discounts on NOLS courses for you and your family
Wellness Time for all employees
Employee Assistance Program: Access to counselors that are available 24/7 to assist employees with work-life balance concerns.
Next steps
At NOLS we use the Applied platform for our recruitment. Applied aims to overcome unconscious bias in recruiting. Instead of using your resume alone, we'll be asking you to answer questions to test skills needed for the role. The responses are then anonymized, and reviewed in a random order by members of our team.
The Applied platform also asks some demographic questions before you start your application. We at NOLS never see the responses to these demographic questions with your application. We only see summary statistics to help us check if our candidate pool is balanced and if everyone has an equal chance to get hired irrespective of their background. If you prefer, you can easily opt out of answering these questions.
All you need to do is start the process by clicking on the button at the top right.
Additional Information
Pre-Employment Check
A criminal background check is required from all NOLS employees.
NOLS participates in E-verify for U.S. employees, and other relevant employment verification systems based on location.
Current NOLS employees please note it is NOLS policy to conduct an internal reference check with human resources and/or your current supervisor as part of the reference check process. If you have any questions or concerns about this process please contact peopleteam@nols.edu.
Equal Employment Opportunity
NOLS does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetics information, disability unrelated to job or admission requirements, or status as a protected veteran. The school’s nondiscrimination policy applies to all phases of its employment process, its admission and financial aid programs, and to all other aspects of its educational programs and activities. Retaliation directed to any person who pursues a discrimination complaint or grievance, participates in a discrimination investigation, or otherwise opposes unlawful discrimination is prohibited.
Reasonable Accommodation
NOLS values community and fosters a sense of belonging for our employees and applicants. We are committed to providing reasonable accommodations in the workplace because they embody these values, as well as our operating principle of promoting a positive, safe, and learning environment. Reasonable accommodations may be requested for disability; limitations related to pregnancy, childbirth, or a related medical condition; religion; and domestic violence, sexual assault, stalking, or harassment. Reasonable accommodations may be requested at any point of the employment process, including during recruitment. Please email peopleteam@nols.edu with your request.
